Private Internet Access Review
Detailed analysis of a feature-rich, open-source VPN service
Overview
Private Internet Access (PIA) is a well-established VPN service known for its commitment to transparency through open-source clients and extensive server network. Founded in 2010, PIA offers a compelling mix of features, security, and affordability. While the service is based in the US (a Five Eyes country), it maintains a strict no-logs policy that has been tested in court. PIA's focus on providing robust privacy features at competitive prices makes it a popular choice among VPN users looking for a balance of performance and value.
Key Features
- 35,000+ servers in 84 countries
- Open-source applications
- WireGuard, OpenVPN, and IKEv2 protocols
- MACE ad and malware blocker
- Port forwarding capability
- Split tunneling
- Unlimited simultaneous connections
- Dedicated IP addresses (optional add-on)
- Strong encryption with multiple handshake options
Pricing
1-Month Plan
- All features included
- 30-day money-back guarantee
- Unlimited device connections
1-Year Plan
- All features included
- 30-day money-back guarantee
- Unlimited device connections
- Save 72%
3-Year Plan + 3 Months
- All features included
- 30-day money-back guarantee
- Unlimited device connections
- Save 83%
- 3 months free
Security & Privacy
- Encryption: AES-256 (optional AES-128, GCM, CBC modes)
- Protocols: WireGuard, OpenVPN, IKEv2
- Kill Switch: Yes, both VPN and app kill switches
- DNS: Private DNS with leak protection
- Open Source: All client applications are open-source
- Headquarters: United States (Five Eyes member)
- Logging: No-logs policy verified in court cases
- Extra Features: Split tunneling, MACE ad-blocker, automation rules
Pros
- Massive server network (35,000+ servers)
- Unlimited simultaneous connections
- Open-source applications for transparency
- Competitive pricing, especially for long-term plans
- Proven no-logs policy tested in court
- Advanced security options and customization
- Port forwarding support for torrenting
- Feature-rich applications across platforms
Cons
- Based in the US (Five Eyes jurisdiction)
- Inconsistent streaming performance
- Not the fastest VPN in all locations
- User interface can be overwhelming for beginners
- MACE ad-blocker not available on all platforms
- Customer support can be slow at times
User Reviews
Trustpilot
Based on 11,500+ reviews
"I've been using PIA for over three years now and it's been rock solid. The unlimited connections policy is fantastic for my household, and I appreciate that they're transparent with open-source apps. The WireGuard implementation is fast, and I've never had connection issues. Best value VPN service I've found."
"PIA offers excellent value for money and plenty of advanced features. I particularly like the split tunneling and automation rules that let me customize my VPN experience. The apps can be a bit technical and overwhelming at first, but once you get the hang of it, the customization is worth it. Streaming works on most platforms but can be hit or miss with Netflix."
"PIA is decent for the price, but I've experienced inconsistent speeds and occasional connection drops. Their customer support took over 24 hours to respond to my ticket. The US jurisdiction also makes me a bit nervous despite their no-logs claims. That said, the unlimited connections policy is generous, and when it works, it works well."